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Shipping & returns
Shipping Policy
Effective Date: October 16, 2025
- Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- During peak seasons or holidays, processing may take longer. We will notify you of any delays.
- Shipping Costs
- Shipping costs are calculated automatically at checkout.
- Customers are responsible for all shipping charges unless otherwise stated.
- Delivery Times
- Delivery times are estimates and may vary depending on your location and carrier availability.
- We are not responsible for delays caused by carriers, weather conditions, or unforeseen circumstances.
- Risk of Loss
- Once the package is handed over to the carrier, the risk of loss or damage transfers to the customer.
- Please inspect your delivery upon arrival. If items are damaged in transit, contact us immediately.
- Shipping Address
- Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed packages due to incorrect addresses.
Returns & Refunds Policy
- Returns
- We accept returns for most non-perishable products within 14 days of delivery.
- Products must be unused, in original packaging, and in resaleable condition.
- Plants, seeds, or other live products are not eligible for return due to their perishable nature, unless damaged upon arrival.
- Exchanges
- Exchanges are possible if an item is defective or damaged during delivery.
- Contact us within 48 hours of receiving your order with photos and details of the issue.
- Refunds
- Refunds will be processed within 7–10 business days after we receive the returned item.
- Shipping charges are non-refundable.
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us immediately by emailing us at [email protected] or calling us at 01270 212726.
- Provide your order number and photos of the issue.
- We will arrange a replacement or refund at no additional cost.
- Contact for Returns
- Email: [email protected]
- Phone: 01270 212726
Payment options
