Terms & Conditions

Terms and Conditions – JFH Horticultural Supplies

Effective Date: 16^th October 2025

Welcome to JFH Horticultural Supplies (“Company,” “we,” “us,” or “our”). By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. General

1.1 These Terms apply to all users of JFH Horticultural Supplies’ website, online store, and any associated services.
1.2 By accessing our site or purchasing products, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

2. Products and Services

2.1 All products are subject to availability. We reserve the right to discontinue products without prior notice.
2.2 Product images and descriptions are for illustrative purposes only. Actual products may vary slightly due to natural variations in plants and horticultural materials.
2.3 Prices are subject to change without notice. We are not responsible for typographical errors or inaccuracies in product listings.

3. Ordering and Payment

3.1 Orders can be placed through our website or in person at our store (if applicable).
3.2 Payment must be made in full at the time of purchase. We accept the payment methods displayed on our website.
3.3 We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, errors in pricing, or suspected fraudulent activity.

4. Shipping and Delivery

4.1 Delivery times are estimates and are not guaranteed. We are not liable for delays caused by external carriers, weather, or other unforeseen circumstances.
4.2 Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
4.3 Risk of loss or damage to products passes to the customer upon delivery.

5. Returns, Refunds, and Exchanges

5.1 Returns and refunds are subject to our Return Policy, which can be found [here – insert link if applicable].
5.2 Plants and live products may be subject to special conditions due to their perishable nature.
5.3 To request a return or exchange, contact us at [email protected] or 01270 212726.

6. User Responsibilities

6.1 Users must provide accurate information when creating accounts or placing orders.
6.2 Users agree not to misuse our services, upload harmful content, or engage in illegal activities.
6.3 Users are responsible for maintaining the confidentiality of any login information or account credentials.

7. Intellectual Property

7.1 All content on our website, including logos, images, text, and designs, is owned by JFH Horticultural Supplies and protected by copyright and other intellectual property laws.
7.2 Users may not copy, reproduce, or distribute content without our written permission.

8. Limitation of Liability

8.1 To the maximum extent permitted by law, JFH Horticultural Supplies will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8.2 We do not guarantee that our products will meet your specific horticultural requirements or expectations.

9. Indemnification

You agree to indemnify, defend, and hold harmless JFH Horticultural Supplies and its affiliates, employees, and agents from any claims, damages, or expenses arising from your misuse of our products or services.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which can be found here.

11. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms, please contact:

JFH Horticultural Supplies
Email: [email protected]
Phone: 01270 212726
Address: St Georges House, Dragons Wharf, Dragons Lane, Sandbach, CW11 3PA